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Outdated app version: Using an outdated version of the Microsoft Authenticator app can cause issues. Make sure you have the latest version installed. Network issues: If your device is not connected to the internet, or if there are network disruptions, the authentication process might fail.
Turning two-step verification on or off for your Microsoft account. Set up password reset verification for a work or school account. Install and use the Microsoft Authenticator app. Check that Windows is activated.
If you're having trouble getting your verification code for your personal Microsoft account, see Troubleshooting verification code issues. If your question wasn't answered here, we want to hear from you. Post your question to the Microsoft Authenticator forum to get help from the community.
If you don’t have enough authentication methods on your account to get a strong authentication token, you can't add an account. You’ll see an error in Authenticator that says "To set up Microsoft Authenticator, you'll need to go to aka.ms/mfasetup on a web browser."
You can set up an authenticator app to send a notification to your mobile device or to send you a verification code as your security verification method. You aren't required to use the Microsoft Authenticator app, and you can select a different app during the set up process.
Microsoft Authenticator is a mobile app that helps you sign in to all your accounts without using a password. Notes: Microsoft Authenticator is not available for PC or Mac as authenticator apps are typically designed for smartphones for security reasons. Learn more.
If you received a Microsoft verification code that you did not request, it could be because: Someone is trying to access your account. Someone accidentally entered the wrong phone/email when trying to sign in.
Add a new account to the Microsoft authenticator app. You can set up your work or school account on the Microsoft Authenticator app for Android or iOS.
Microsoft Authenticator helps you sign in to your accounts if you've forgotten your password, use two-step verification or multi-factor authentication, or have gone passwordless on your account.
Microsoft Authenticator backs up your account credentials and related app settings, such as the order of your accounts, to the cloud. You can then use the app to recover your information on a new device, potentially avoiding getting locked out or having to recreate accounts.