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Get online support for Xfinity products & services. Find help & support articles, chat online, or schedule a call with an agent.
We do have phone agents at 1-800-Xfinity. I called last month and got through in 7 minutes, but it depends why you care calling. If you enter in your information you will get to an agent. When the automated system asks what you need, say "plan change" or "remove service" even if that is not necessarily what you want.
Can anyone offer advice on how to speak to a live customer service agent? I’ve called the 1-800 customer service number and prompted to talk with technical support. The only option it gave me was to select #1 to return to main menu or visit xfinity.com/myaccount.
Resolve Xfinity issues without needing a phone call. Pay your bill, get support, or connect with an agent with Xfinity Assistant.
There is no official email address for Xfinity customer service or technical support. The best way to contact Xfinity customer service is to call (800) 934-6489 or engage in a live chat with an Xfinity representative.
View our mobile support section, chat with a customer representative, or contact us via Email to get the support you need with Xfinity Mobile.
Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. In the Xfinity app, click the chat bubble icon on the upper right-hand corner.
You may use our Xfinity Assistant here to chat with a live agent 24/7. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in any way we can.
I will be happy to assist with your billing concerns. To get started, could you please send our team a direct message with your full name and full address? To send a "Peer to peer" message:
If 1-800-Xfinity is not working, you can also try 1-800-266-2278 (1800 Comcast) to reach someone by phone. If you follow this link: Xfinity Customer Service - Contact Us, you will also find ways to speak with some via live chat, links to Facebook, Twitter, Reddit, and our forum here.