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An online shop evokes the physical analogy of buying products or services at a regular "brick-and-mortar" retailer or shopping center; the process is called business-to-consumer (B2C) online shopping. When an online store is set up to enable businesses to buy from another businesses, the process is called business-to-business (B2B) online shopping.
The distinction between online and offline is conventionally seen as the distinction between computer-mediated communication and face-to-face communication (e.g., face time ), respectively. Online is virtuality or cyberspace, and offline is reality (i.e., real life or "meatspace" ). Slater states that this distinction is "obviously far too ...
Often, O2O implies an online trigger which prompts the customer to go to a physical location to complete their purchase, but it can also be the other way around: One aspect of newer O2O initiatives is the ability to pay online and then pick up a product in an offline place, such as the retailers' physical store or 3rd party locations.
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Research online, purchase offline. Research online, purchase offline ( ROPO) (also research online, buy offline, online-to-store or webrooming ), is a modern trend in buying behaviour where customers research relevant product information to qualify their buying decision, before they actually decide to buy their favourite product in the local ...
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Showrooming is when a customer views a product within a brick and mortar store, then buys it online in order to prevent overpaying for a product. More generally, the Amazon effect seems to have generated substantial change in consumers’ expectations towards both offline and online retailers, especially regarding effectiveness of customer ...
Junglee, a former online shopping service provided by Amazon that enabled customers to search for products from online and offline retailers in India. Junglee started as a virtual database that was used to extract information from the Internet and deliver it to enterprise applications.