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In September 2011, Microsoft dropped gold partner Comantra from its Microsoft Partner Network following accusations of involvement in cold-call technical-support scams. [60] However, the ease of which companies that carry out technical support scams can be launched makes it difficult to prevent tech support scams from taking place.
They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
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