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2. Wayfair and Macy's are cutting thousands of jobs as ... - AOL

   www.aol.com/news/wayfair-macys-cutting-thousands...

   Online furniture seller Wayfair is cutting about 1,650 jobs, or 13% of its global workforce. Macy’s is laying off about 3.5% of its total headcount, which amounts to roughly 2,350 employees, and ...

3. Retailer Wayfair jumps on job cut plans, upbeat 2024 core ...

   www.aol.com/news/online-furniture-retailer...

   On Thursday, department store chain Macy's also said it would cut 2,350 jobs and close five stores. Wayfair said "in a hypothetical flat revenue environment," it expects to deliver over $600 ...

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5. Wayfair CEO: AI is helping our human customer service ... - AOL

   www.aol.com/finance/wayfair-ceo-ai-helping-human...

   A virtual reality app is demonstrated at Wayfair's first store in the Natick Mall in Natick, MA on Aug. 20, 2019. (Photo by Suzanne Kreiter/The Boston Globe via Getty Images) (Boston Globe via ...

6. Wayfair - Wikipedia

   en.wikipedia.org/wiki/Wayfair

   The Wayfair headquarters in the Back Bay section of Boston, Massachusetts in 2018. Wayfair Inc. is an American e-commerce company based in Boston, Massachusetts [ 6] that sells furniture and home goods online. Formerly known as CSN Stores, it was founded in 2002, and currently offers 14 million items from more than 11,000 global suppliers. [ 3]

7. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]