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  2. Wayfair CEO: AI is helping our human customer service ... - AOL

    www.aol.com/finance/wayfair-ceo-ai-helping-human...

    A virtual reality app is demonstrated at Wayfair's first store in the Natick Mall in Natick, MA on Aug. 20, 2019. (Photo by Suzanne Kreiter/The Boston Globe via Getty Images) (Boston Globe via ...

  3. ‘Take my money and leave’: Amazon employees are ... - AOL

    www.aol.com/finance/money-leave-amazon-employees...

    Amazon employees are up-in-arms over a recent note from CEO Andy Jassy alerting them to a change in policy about remote work. In a Sept. 16 letter, Jassy said that employees would be expected to ...

  4. Wayfair - Wikipedia

    en.wikipedia.org/wiki/Wayfair

    The Wayfair headquarters in the Back Bay section of Boston, Massachusetts in 2018. Wayfair Inc. is an American e-commerce company based in Boston, Massachusetts [6] that sells furniture and home goods online. Formerly known as CSN Stores, it was founded in 2002, and currently offers 14 million items from more than 11,000 global suppliers. [3]

  5. A leading remote-work expert says Amazon's RTO order is about ...

    www.aol.com/news/amazons-rto-mandate-backdoor...

    Amazon's return-to-office mandate is a move to cut head count, says Stanford economist Nicholas Bloom. Bloom told BI the policy may harm areas like AI, where recruiting top talent is challenging.

  6. Remote work - Wikipedia

    en.wikipedia.org/wiki/Remote_work

    The United States Marine Corps began allowing remote work in 2010. Remote work (also called telecommuting, telework, work from home —or WFH as an initialism, hybrid work, and other terms) is the practice of working from one's home or another space rather than from an office.

  7. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [15]

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