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If the receipt is for a different Apple Account, use that Apple Account to sign in to reportaproblem.apple.com. If you can't find a receipt, try these steps: If the charge is pending, you canʼt request a refund yet.
Learn how to look up your purchase history and verify charges that appear on your billing statement from Apple.
To see your purchase history, go to reportaproblem.apple.com. Sign in with your Apple Account. A list of purchases appears. To see family members' purchases, select the Apple Account button and choose a family member. To see the full receipt including tax, tap or click the date.
I have unrecognised charges on my credit card statement, and checked my Apple purchase history on reportaproblem.apple.com, but these charges are not from my account. How do I investigate which Apple account this originated from?
Go online. Another quick and easy way to check the charge is online. 1) Visit reportaproblem.apple.com. 2) Sign in with your Apple ID and password. 3) In the What can we help you with? box, don’t choose anything. Instead, scroll through until you find the charge and/or date.
Use an Apple Web site: Go to reportaproblem.apple.com, log in or use Touch ID to authenticate yourself. The site lists only the last 90 days of your transactions.
You can see the status of your Apple refund request by going to reportaproblem.apple.com > Check status of claims > Pending. If you don’t see Check status of claims, that means there are no pending refund requests for your account.
Apple.com/bill appears on your billing statement when you buy something from Apple. To see what you were charged for, go to reportaproblem.apple.com to view all your charges. If you want to dispute the charge and request a refund, you can select I’d like a refund.
To report a problem or request assistance with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store: Visit reportaproblem.apple.com in your browser. When prompted, enter the Apple ID and password used to initiate the purchase of the item, then click Sign In.
Go to reportaproblem.apple.com. Sign in with your Apple ID and password. A list of your recent purchases appears. If you’re not sure what you were charged for but you know the amount of the charge, search for the amount. If you're looking for information about older purchases, find your purchase history in Settings or Account Settings on your ...