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A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat , to facilitate interaction with their users.
Previous generations of chatbots were present on company websites, e.g. Ask Jenn from Alaska Airlines which debuted in 2008 [41] or Expedia's virtual customer service agent which launched in 2011. [ 41 ] [ 42 ] The newer generation of chatbots includes IBM Watson -powered "Rocky", introduced in February 2017 by the New York City-based e ...
A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) [ 1] is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. [ 2] Because virtual assistants are independent contractors rather than employees, clients are not ...
A virtual reality app is demonstrated at Wayfair's first store in the Natick Mall in Natick, MA on Aug. 20, 2019. (Photo by Suzanne Kreiter/The Boston Globe via Getty Images) (Boston Globe via ...
Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV ...
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