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2. Chatbot - Wikipedia

   en.wikipedia.org/wiki/Chatbot

   Previous generations of chatbots were present on company websites, e.g. Ask Jenn from Alaska Airlines which debuted in 2008 [41] or Expedia's virtual customer service agent which launched in 2011. [ 41 ] [ 42 ] The newer generation of chatbots includes IBM Watson -powered "Rocky", introduced in February 2017 by the New York City-based e ...

3. Virtual assistant - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant

   A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat , to facilitate interaction with their users.

4. Virtual assistant (occupation) - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant_(occupation)

   A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) [ 1] is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. [ 2] Because virtual assistants are independent contractors rather than employees, clients are not ...

5. ultimate.ai scores $20M for a supportive approach to customer ...

   www.aol.com/news/ultimate-ai-scores-20m...

   Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV ...

6. Wayfair CEO: AI is helping our human customer service agents ...

   www.aol.com/finance/wayfair-ceo-ai-helping-human...

   A virtual reality app is demonstrated at Wayfair's first store in the Natick Mall in Natick, MA on Aug. 20, 2019. (Photo by Suzanne Kreiter/The Boston Globe via Getty Images) (Boston Globe via ...

7. Your next customer service agent could be generative AI - AOL

   www.aol.com/finance/next-customer-agent-could...

   For premium support please call: 800-290-4726 more ways to reach us

8. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The answering service operators also had the option of calling the client and alerting them to particularly important calls. The origins of call centers date back to the 1960s with the UK-based Birmingham Press and Mail, which installed Private Automated Business Exchanges (PABX) to have rows of agents handling customer contacts.

9. Get Support-AOL Help

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   Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.