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The ability to pause and rewind live TV, recordings and Xfinity On Demand programs varies by TV Box. Equipment types. Use the examples below to identify your equipment. X1 DVRS. Arris and Pace XG1v3. Arris and Pace XG1v1. Arris XG1v4. X1 NON-DVRS. Pace RNG150N P2. Samsung RNG150N. Pace and Samsung XG2. Pace and Cisco XiD X1. X1 NON-DVR HDMI ...
Troubleshooting Issues with the Cable Box. I'm trying to troubleshoot and reset my cable box. After logging into my account, I tried to go through the remote reset. However, I keep running into the message "we couldn't reach your box." All the cables are tightly plugged in, the television is set to the correct input, and I have unplugged the ...
You can also purchase a CableCARD-compatible cable TV Box from a reseller. This device can also be used to access limited Xfinity TV services. (See about off-market TV Boxes for more information.) If you choose to use a customer-owned device instead of renting a Comcast TV Box or TV Adapter, you must obtain a CableCARD from Comcast.
2 Messages. Friday, September 4th, 2020 6:00 AM. Closed. How to get a REPLACEMENT cable box. My current cable box is not working, but all the routes I've tried lead to RETURNING the box (as in returning and canceling the service), not REPLACING the box? Can I just go directly to a comcast service center with this box and ask them for a new one?
The Wireless TV Box can be placed anywhere it can maintain a wireless connection to your wireless gateway or WiFi Boost Pods. When activating the X1 Wireless TV Box for the first time, make sure you’re pointing the Xfinity Voice Remote at the front of the X1 Wireless TV Box and are less than ten feet away from it during the activation set up ...
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
When it asks for the model of the cable box enter it from the x1 box and hit enter and it will give you choices. Don't select that model, it won't work, select Xfinity X1 from that screen and it will work. The voice control on the magic remote though won't work with the X1, when you press the button it opens google assistant, but most other ...
Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.
The set-top box being offline. 3rd party equipment is offline or on wrong input (audio/video receiver, HDMI switch, dvd player, etc) The video connections between the TV Box and the television are connected incorrectly. The next step is to check if you are able to perform the following: “exit>exit>exit>720”.
Please send me a Direct Message with the full name of the Account Owner and yourself, if different, as well as the full address on file. To send a Message: 1. Click on the Chat Bubble icon in the upper right corner. 2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.