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2.Control Panel>User Accounts>credential manager>Windows Credentials, remove all Office 365 credentials that look like: MicrosoftOfficeXXData:XXXXXXXXX. Also, you could use SARA Tool to troubleshoot on this kind of sign-in or activation issue. Fix Outlook and Office 365 problems. Please let us know the result.
Follow the on-screen instructions to link your account using the Authenticator app. 3. Contact Microsoft Support: If you're still unable to access your account after trying the above steps, you may need to contact Microsoft Support for further assistance: Visit Microsoft Support Page: Go to the Microsoft support website.
And on that window, I am unable to change the login: 1) I am logged into two accounts here, account 1 (the one I want to use) and account 2 (another one) 2) I then go to login to a service, which utilizes the Microsoft login. At first, I log in with Acct 1: 3) It asks me if I want to stay signed in. Still with Acct 1: 4) Once I click yes (same ...
Change default account for desktop Office. I have a Microsoft 365 account (for work) and I manage both my own Microsoft account & a general "office" account. When I use the programs online via my browser I am automatically logged in with my own account, but when I open a file using the desktop apps, it defaults to the office account.
When you open Outlook, cancel the sign in dialog or clci kthe X in the upper right. (You may need to do this a few times before Outlook opens.) then go to File > Account Settings > Account Settings and remove the work account. Start typing regedit on the start menu and when the Registry Editor comes up, open it.
What we tried so far on the affected clients: - Log out of MS Account in Word/Excel, OneDrive, Outlook. - Open Edge and sign out of office.com. - Delete all accounts that associate with OneDrive, Teams and Microsoft / M365 in Windows credential manager - Uninstall all M365, Teams and OneDrive related apps - Delete Teams profile from %appdata ...
Click on the "File" tab in the top left corner. 3. Click on "Account" or "Office Account" (depending on your version of Office). 4. Under the "User Information" section, click on "Sign out". 5. Close all Office applications. 6. Press the Windows key + R on your keyboard to open the Run dialog box.
In this case, I would like to suggest you to log into Office.com with the corresponding account by using browser, and check if it can be accessed correctly. And we need to confirm with you that whether there is a prompt to let you select work or school account or Microsoft account when logging in. If so, please select work or school account and ...
Go to the main Start Screen -> type Control Panel. 2. Go to User Accounts and Family Safety -> Click on User Accounts. 3. In the left pane, click Manage your credentials. 4. In the Credential Manager > Windows Credentials > Generic Credentials look for the live account ID and password (your Microsoft Account) and remove it and restart the computer.
When prompted, select the option that best describes your situation. Method 4: Sign out of Office and sign back in. Open an Office app, such as Word. Select your name and profile picture or icon at the top. Select Sign out. Select Sign in. Make sure you are signed in with your Work or School account, not your personal Microsoft account.