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Thanks for your replies - there is definitely something wrong with FBA as I have had some merchant fulfilled orders, they are fine and have shipped those this morning, but all FBA ones are still in pending (3 days now) - amazon are literally unreachable and just come back with the same copied and pasted message every single time.
I have a customer’s order which has been pending for nearly 3 days, - I was just wondering if this is a common situation. Delving a little deeper into the order, it does state that ‘my inventory is on hold’ which obviously does concern me. Just wondering if there’s anything that can be done to move the transaction along one way or the ...
Per Amazon: "On the Manage orders page, an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days."
Hi everyone, I have an unusually large number of orders FBA in Pending mode (76). Usually, I only have say 15 or so and I put that down to payments being processed. Does anyone know why this may be happening please.
Pending Payments are a pain in the neck sometimes as it can tie stock up for a few days until the payment goes through or the order just drops off and never goes through. It is important to keep the stock reserved for the pending orders as it is possible that payment will be confirmed even if the order is 6 days old.
I sent in 4 identical units that sold the same day they arrived in a FC, which was 29th of November. All four have been Pending orders since. Seems rather strange, but there is zero stock now of this item and an ideal time for them to be returned to my inventory as available. How long does Amazon leave FBA orders as Pending before cancelling them?.
When we investigate it, all of the orders with this issue are showing as ‘Payment Pending’. We also seem to have about 300 orders in the last couple of weeks showing this status!! Amazon advises us that the customer’s need to contact their support team, but a few customers have mentioned that Amazon are fielding the customers back to us?!
sellercentral.amazon.co.uk Pending Order Status. We currently have 401 pending orders, one of these is sat at 4 months, one at 1 month and the rest are less than 14 days.
Orders in pending status indicate an issue with the customer’s payment method/card. Those orders are not in a shippable status because they have not been confirmed and should not be shipped, even if the buyer contacts you directly. Pending orders cannot be cancelled manually by a seller or by Amazon.
This surely shows that amazon are able to cancel orders where the price is incorrectly advertised, as they have done it to me! (I’ve explained this in an amazon seller support case that clearly this is possible - awaiting response) If anyone has any advice or experience with this issue, would be much appreciated