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How can we help? Learn how to sign up and use Netflix. Get help with account issues, troubleshooting and questions.
If you have trouble signing in to your Netflix account, choose the option that best matches your issue. If you get an error message when signing in. If you get an Incorrect Password message or forgot your password, you will need to change your password.
Update or change your Netflix password, email address, phone number, or billing information.
Learn how to update or change your Netflix payment method, resolve payment issues, or investigate unexpected charges.
Change your password by going to netflix.com/password or reset your password by going to netflix.com/loginhelp. See this article for steps.
This article tells you how you can access and update information associated with your account. Much of the data that we store about our members is easily accessible by logging into your account in a browser and clicking on the Account option.
Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen. Video freezes but sound keeps playing. Can't sign in to Netflix. If you are experiencing a Netflix error, use this article to resolve the issue.
Managing your account. You can update your account information at any time, and change your email, phone number, or membership plan by selecting the Account option within the Netflix menu. With Profile & Parental Controls, you can also adjust content controls, such as playback preferences, language, and subtitles.
Below you’ll find answers to the most common questions we receive about account management, email communications and privacy. How do I cancel my account? See How to cancel Netflix .
You can cancel your Netflix account at any time. Note: This is the only way to cancel your account and end your membership. Signing out of your account or deleting the Netflix app doesn't cancel your account. When membership charges stop. You won't be charged again unless you restart your account.