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Welcome to the Microsoft Support Community. I understand that there is currently a problem with Microsoft Authenticator. Unfortunately, the issues with Authenticator go beyond the support of the Microsoft community. There's a section of Microsoft Learn dedicated to this issue designed to support Authenticator users like you.
Open the Microsoft Authenticator app on your new phone. Tap the plus icon (+) to add an account. Use your phone camera to scan the QR code displayed on the website or app you're trying to sign in to, or enter the code manually. Verify the notification that appears on your old device, and then tap Approve. This should transfer your two-step ...
Thank you for posting. You may refer to the article and follow the steps to get the details about Scan the QR code page, see under To set up the Microsoft Authenticator app. For your reference: Manually add an account to the app. However, we have dedicated support team Microsoft Authenticator app if you still having problem then I would suggest ...
On your mobile device, open the Authenticator app, and select Begin recovery. Important: Select the Begin recovery link before signing in. Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device.
Go to https://account.microsoft.com, on the "Security" tab in the "Additional Security Options" section click on "Microsoft Authenticator App" click on "Remove". Hope this can help you solving the issue. Is there anything else I can help you with? Best regards, Mário.
The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor verification. Two-factor verification helps you to access your accounts more securely, especially while viewing sensitive information. Because passwords can be forgotten, stolen, or compromised, two-factor verification is an additional security step that ...
In reply to Inema Elyse MSFT's post on February 14, 2024. Hi, Recently I changed my android phone and I want access my outlook and it is asking me to enter code from authenticator app. when I installed and opened authenticator app for code, the app itself asking for the code. I am surprised and wonder that I opened authenticator app for the ...
The user may have reported Fraud in an Authenticator request, once this happens the account is blocked. To unblock the account, go to Microsoft Entra Admin center - Security - Multifactor authentication - Block/unblock users. Click Unblock under the Action column for the affected user. NV.
The PIN used for opening the Microsoft Authenticator is the same as the PIN used to unlock your device. The authenticator app is tied to the devices user credentials. For example; if the authenticator app is on your phone, and the PIN for your phone is 123456, the PIN for the MS authenticator is 123456.
Set up the Microsoft Authenticator app as your verification method - Microsoft Support. Common questions about the Microsoft Authenticator app - Microsoft Support . In the meantime, I would like to share some information with you, we have dedicated support team for Microsoft Authenticator related query. Therefore, I’d recommend you please ...