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Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller. You can also find a manual or user guide for your device or accessory.
If you’re having issues with your controller, often the first troubleshooting step is to reset your controller. Turn off and unplug your PlayStation®4 console. Disconnect the DUALSHOCK®4 wireless controller from the official USB cable.
Need to arrange a PlayStation repair? Follow the link below to find out how you can arrange an in-warranty repair for a PlayStation product.
Changes the display resolution to 480p when the PS4 console is restarted. This option can be helpful when troubleshooting issues with blank screens. Update System Software Allows you to update the PS4 system software via direct download, a USB storage device or a disc. Restore Default Settings Restores the PS4 system to the default factory ...
Find out how to charge and pair your DUALSHOCK®4 wireless controller with your PlayStation®5 console or PlayStation®4 console, and how to change controller settings.
Connect the controller to your PlayStation®5 console using the USB cable that came with your controller, and press the PS button. For more information, visit the guide below. How to troubleshoot DualSense Edge wireless controller issues.
These services may include the installation of the latest system software or firmware updates, or service or replacement of the PS4 system’s system storage or the PS4 system with a new or factory recertified product.
Service Center Information. For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
Use our online self-service tool to solve issues. For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s). PlayStation Repairs
Information on PlayStation service centers in your region. For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s). HIGHPOINT SERVICE NETWORK PHILIPPINES