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Use the Medicare Complaint Form or follow the instructions in your plan membership materials to submit a complaint about your Medicare health or drug plan. Generally, you can find your plan's contact information on your plan membership card.
It is completely voluntary for you to submit a complaint. To process your complaint, we may share the information provided with others. This could include your state officials, your insurance company, and your provider. If this privacy notice changes, we will post an update to this website. Please read through each section below before accepting.
Complete this form to file a complaint about your Medicare health or drug plan. Do you need help with your complaint within 10 days? Call 1-800-MEDICARE (1-800-633-4227).
If you have been unable to resolve your concern with your plan or 1-800-Medicare, ask a 1-800-MEDICARE representative to submit your complaint or inquiry to the MBO. The MBO will help to ensure that your inquiry is resolved appropriately.
If you disagree with a coverage or payment decision by Original Medicare, your Medicare health or drug plan, you can file an appeal. File an Appeal Complaints (Grievances)
Call the Help Desk at 1-800-985-3059 to get help submitting your complaint or to find out your next steps. We can help you in English, Spanish and over 350 other languages. Read our privacy policy (PDF) to learn how we use and protect your information. What you need. Before you submit your complaint, gather any supporting documentation you have.
If you have a complaint about your Medicare Advantage (Medicare Part C) plan or Medicare Part D prescription drug plan, contact your plan carrier directly or follow the plan’s instructions for filing a complaint located in your plan’s membership materials.
To file a grievance, send a letter to your plan’s Grievance and Appeals department. Check your plan’s website or contact them by phone for the address. You can also file a grievance with your plan over the phone, but it is best to send your complaints in writing.
Call 1-800-MEDICARE (1-800-633-4227) and request to file a complaint using the Complaint Tracking Module . Or, submit a Complaint Form on the Medicare.gov website. File a grievance with your plan by sending a letter to your plan’s Grievance and Appeals department. Check your plan’s website or contact them by phone for the address.
The complaint involves a plan’s decision to invoke an extension relating to an organization determination or reconsideration. The grievance involves a refusal by the plan to grant an enrollee's request for an expedited organization determination or expedited reconsideration.