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Choose your Interaction Center server. There was a problem communicating with the server. Check your server selection again, and contact your administrator if problems persist. This is the Interaction Center server the application should connect to when you log on. Contact your administrator if you don't know the name of your Interaction Center ...
Contact your PureConnect administrator to see if you can become a designated contact or if the administrator will report your issue. To visit the PureConnect Community Forum , go to http://community.inin.com .
To add a follow-me phone number: In the Application Settings dialog box, click Calls > Follow Me. To prompt callers for their name, in the Follow Me properties details pane, select the Screen Calls check box.
Tip: Contact your PureConnect administrator about getting provisioned for E911 calls. Time: 2019.06.04 10:57:31 - EDT IP-PBX System: 209.43.1.177 Account Name: Test-PureConnect2 Caller ID: 8665555555 An emergency call was received from the subscriber above, the call was routed to the Emergency Call Response Center.
If you will be away from your desk but accessible at another telephone number, you can forward your calls. You can forward calls to an internal extension, a local number, a cellular telephone, or even a long-distance number (if you have the appropriate rights.)
Enter the Phone Number for the new WhatsApp channel. Note : Enter the phone number in E.164 International Standard Format: +(country code) <number>. Do not enter any spaces between the digits in the phone number; for example, +13175555555).
Possible Status Values. Requirements: The View Status Message right controls which statuses can be employed by users in specific workgroups, users assigned certain roles, or even individual users. These status filters determine the status settings available when you Set Your Status or Set Another User’s Status.. The icons that appear for each status are configured in Interaction ...
Use Intercom chats to get a quick answer to a question or to pull a team together to work together on a problem. For more information, see Initiate a Chat Session. Requirements: You need the Intercom Chat Security Right before you can participate in an intercom chat. Intercom chats can take place only between users on the same CIC server.
Feature Settings. You can display some statistical views that help you manage agents. You need an Interaction Supervisor Plug-In: Workgroup license to configure which statistics appear in these views. Or you can use these views with a default selection of statistics which does not require a Supervisor license.
To set your status from the My Status drop down list: Select a status from the My Status drop-down list. Note: The My Status list displays all the available status settings. For more information, see Possible Status Values. Optionally, enter status details by clicking Status Details next to the My Status drop-down list. Related Topics.