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Gojek's first logo, used until 21 July 2019. Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [ 16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [ 17] Gojek app was launched in January 2015, [ 18] and in less than two years ...
PT Bank Mandiri (Persero) Tbk. PT Bank Mandiri (Persero) Tbk or Bank Mandiri, headquartered in Jakarta, [ 2] is the largest bank in Indonesia in terms of assets, loans and deposits. [ 3] Total assets as of 2022, were 1.992 Trillion rupiah (around US$133 Billion). As of 2022, Bank Mandiri is the largest bank in Indonesia by total assets.
This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [15]
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...
Permata Bank (or Bank Permata) is a bank in Indonesia, headquartered in the capital city Jakarta. It has officially become a BUKU IV bank after receiving confirmation from the Financial Services Authority (OJK) on 20 January 2021. Serving nearly four million customers in 62 cities of Indonesia, it has 304 branch offices and two mobile branches.
The eCRM or electronic customer relationship management coined by Oscar Gomes encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).
Customers Bank. Customers Bancorp, Inc. is a publicly-traded bank holding company and parent of Customers Bank. The company has more than $20 billion in assets with over 600 employees located across Illinois, Massachusetts, New Jersey, New York, Pennsylvania and Washington, D.C., ranking in the top 100 banks in the United States. Jay Sidhu is ...
Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [ 1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of ...