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Learn how to sign up and use Netflix. Get help with account issues, troubleshooting and questions.
Learn how to update or change your Netflix payment method, resolve payment issues, or investigate unexpected charges.
To contact us through the app, you'll need to download the app to your device and then sign in to your account. Use this article for a step-by-step guide.
If you've forgotten the email or phone number you use to log in to Netflix, you'll have to update your information. To access your account, follow the instructions for the payment method you use to pay for Netflix.
We're here to help if you need it -- for the fastest answer to your questions, we encourage you to reach out to our customer service. Visit the Help Center for more info or contact us. If you have a request for a TV show or movie, see Request TV shows or movies.
Phone number. Adding a phone number to your account makes sign-in easier, improves account security, and can help you get back into your account if you ever forget your password. To add, change or delete a phone number: Go to the Change phone number page. You may need to sign in if you haven’t already.
Adding a phone number to your account makes sign-in easier, improves account security, and can help you get back into your account if you ever forget your password. To add, change or delete a phone number: Go to the Change phone number page. You may need to sign in if you haven’t already.
Add a phone number to your account so you can recover your password if you forget it, see How to add, change or delete a phone number. Keep your computer safe. Keep your computer free of malware and viruses. Signs that your computer may be infected include: Unusually slow or sluggish computer performance.
How to restart your Netflix account. Restart your Netflix account by signing in to Netflix and selecting Restart Membership from any profile (except a Kids profile). Note: If you don't remember your password, you can reset it.
How to cancel Netflix. You can cancel your Netflix account at any time. Note: This is the only way to cancel your account and end your membership. Signing out of your account or deleting the Netflix app doesn't cancel your account. When membership charges stop.