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If you use TTY/TDD, call a relay operator first at (800) 662-1220, and ask the operator to call the Telephone Claims Center at (888) 783- 1370. You may claim your weekly benefits Monday through Friday from 7:30 AM until midnight and from 12:01 AM Saturday until midnight on Sunday.
We are ready to answer your call and help with filing a new UI claim, giving updates on a new or existing UI claim or if you have a specific questions about your claim. For questions about your UI claim, call our Telephone Claims Center Monday through Friday, 8 a.m. to 5 p.m. at 888-209-8124.
If you apply for unemployment insurance, you will be asked if you want to receive your benefits by direct deposit or debit card. If you apply over the phone, you will automatically receive your benefits via debit card unless you had a previous claim and you received them by direct deposit.
Call Tel-Service Toll Free: 888-581-5812. If you are deaf or hard of hearing and use a TTY/TDD, you may contact the Telephone Claims Center by calling a relay operator at 800-662-1220. Ask the operator to call. 888-783-1370.
Contact the Unemployment Insurance Telephone Claims Center (TCC) staff from 8:00 am to 5:00 pm, Monday through Friday.
If you are living and/or willing to look for work in the state of New York, you may also file your claim by calling the Telephone Claims Center at 1-888-209-8124 during regular business hours. Otherwise, you should contact the Out of State Resident's Office at 1-877-358-5306 to file your claim.
From a touch-tone phone or a phone with a pulse/tone switch (be sure the switch is set to TONE), call 1-888-581-5812. The system will ask you to choose: For general information about Unemployment Insurance, press 1. To claim weekly benefits or other claim services, press 2. Option 1: Obtaining General Unemployment Insurance Information: