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  2. FAQs - National Express

    faq.nationalexpress.com/s/?language=en_US

    Track your coach. Live service updates. Onboard Wi-Fi. Seat reservation. Ticket & trip insurance. Change & Go. Contact Us. Call or get in touch online. We are here to help.

  3. Contact Customer Support - National Express

    faq.nationalexpress.com/s/contactsupport?language=en_US

    Where can I buy tickets? 11-Sept-2024 Where are your coach stops at Heathrow Airport? 19-Sept-2024 What should I do if I miss my coach? 23-Sept-2024

  4. Where are your coach stops at Heathrow Airport? - National...

    faq.nationalexpress.com/s/article/Where-are-your-coach-stops-at-Heathrow...

    Walking time is approximately 5 minutes to or from Terminal 2, 10 minutes to or from Terminal 3. We also have stops at Terminal 4 and Terminal 5, these are located directly outside the terminal buildings. There is also a free transfer between Heathrow terminals on the Heathrow Express. Please check your ticket to see which location your coach ...

  5. What facilities can I expect onboard a coach? - National Express

    faq.nationalexpress.com/s/article/What-can-I-expect-onboard-a-coach

    In addition there are foldable arm rests, and a tray table on the rear of the seat which incorporates a cup holder and stand for your smart phone. On Board Toilet. All our National Express Coaches have a toilet on board.*. This is located at the back of the coach and also includes a sink. The toilet can be used during your journey.

  6. How do I make a complaint? - National Express

    faq.nationalexpress.com/s/article/How-do-I-make-a-complaint-1581438955610?...

    To make a complaint please fill out our webform found on the contact us page. Scroll down to the "Still need to contact our team?" section of the page, then select "Complaints & feedback" from the drop-down menu. Above image is for illustration purposes only - please visit the contact us page to access the webform. Note: If you are currently ...

  7. How much luggage can I take with me? - National Express

    faq.nationalexpress.com/s/article/How-much-luggage-can-i-take-with-me?language=...

    20-Jun-2024 Knowledge. Each passenger is allowed a free allowance of: Hold Luggage - 1 large item* (75cms x 50cms x 32cms) Max weight 20kgs. Hand Luggage - 1 soft item (45cm x 35cm x 20cm) Max weight 10kgs. If your luggage is outside of the specified dimension and weight this will be considered excess luggage and will be charged and is subject ...

  8. Can I book a specific seat on board? - faq.nationalexpress.com

    faq.nationalexpress.com/s/article/Can-I-book-a-specific-seat-on-board...

    On select services, you can pay from £2.50 (per person & per journey leg) to reserve a seat in rows 2-5 of our coaches. Seat reservations can be purchased from the "Add Extras" page when making your booking online please ensure you select an e-ticket as the way to receive your ticket.

  9. Where can I buy tickets? - National Express

    faq.nationalexpress.com/s/article/Where-can-I-buy-tickets-1581438957344?...

    1. Online via the National Express Website. Use the Journey Planner on our homepage to buy your ticket. Help on our journey planner can be found here . Your ticket will then be sent to you along with an order confirmation email - you can use your e-ticket to board the coach or simply print the ticket email and bring it with you.

  10. Where does National Express Coaches Stop

    faq.nationalexpress.com/s/article/Where-does-National-Express-Stop

    Where does National Express Coaches Stop. 20-Jun-2024 Knowledge. Our Route Map allows you to view all our stops, stations and airport locations on an interactive map. The map will enable you to plan and book your journey by searching, selecting and clicking book. For a full breakdown of your stops location, you can use our Route Map.

  11. I've lost an item, how can I get it back? - National Express

    faq.nationalexpress.com/s/article/I-ve-lost-an-item-how-can-I-get-it-back...

    Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed. Disruptions. Please note this feedback is for our ...