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Customer Service. 1-888-741-1115. Hearing Impaired. 1-866-569-0447. International. 1-765-778-6290. You can also write to us at. Direct Express ®, Payment Processing Services. P.O. Box 245998 San Antonio, TX 78224-5998.
Call the Customer Service number below or write to us at the address below as soon as you can if you think an error has occurred in your Card Account.
For all questions related to the Direct Express ® card, cardholders should call: Customer Service 1-888-741-1115. Hearing impaired 1-866-569-0447.
Contact the Direct Express® team for help. You can call, use self-help online, or write us.
Contact Us. FAQ. The Direct Express® Debit MasterCard® card is issued by Comerica Bank, pursuant to a license by MasterCard® International Incorporated. MasterCard® and the MasterCard® Brand Mark are registered trade marks of MasterCard® International Incorporated.
To find a Direct Express ® card network ATM near you, visit the Direct Express ® website www.USDirectExpress.com, locate on your Direct Express ® Mobile App, or call the toll-free Customer Service Department number on the back of your card.
We handle calls related to: Reporting lost or stolen cards. Balance inquiries. PIN changes. Transaction history requests. Registering a complaint about a card issue. Questions about card usage. Questions about international card usage. Direct Express®, Payment Processing Services.
When calling the Customer Service Department from outside the United States, you should call 1 (765) 778-6290 (collect), or visit the Direct Express® website at web.usdirectexpress.com. See question 5.8 for information about the languages available when you contact Customer Service.
Tell us AT ONCE if you believe your Card or PIN has been lost or stolen. Telephoning us at the Customer Service number is the best way of keeping your possible losses down.
Direct Express® and the Direct Express® logo are service marks of the U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission). Register for a Direct Express® account quickly and easily on the website or in the mobile app.