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2. Genius Bar - Wikipedia

   en.wikipedia.org/wiki/Genius_Bar

   The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.

3. Apple Authorized Service Provider - Wikipedia

   en.wikipedia.org/wiki/Apple_Authorized_Service...

   Apple Authorized Service Providers (previously called Apple Specialist Resellers [1]) are independent companies which are certified by Apple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company's AppleCare program. [2] Apple provides retailers and repairers with tools, training, and service manuals.

4. Eight dimensions of quality - Wikipedia

   en.wikipedia.org/wiki/Eight_dimensions_of_quality

   Summary. Garvin's eight dimensions can be summarized as follows: Performance: Brands can usually be ranked objectively on individual aspects of performance. Features: Features are additional characteristics that enhance the appeal of the product or service to the user. Reliability: This is a key element for users who need the product to work ...

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6. AOL Search - AOL Help

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