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Citi's Fraud Early Warning systems review your accounts for fraudulent activity, free of charge. You can help protect yourself from fraud by familiarizing yourself with the many ways in which fraud can appear on your account, email, phone, or your computer.
Bookmark our site, citi.com/fraudprevention, and visit often for the latest updates on common scams and how to spot them.
As a Citi cardmember, you can be assured that we are constantly working to help safeguard your account. We detect most fraud before you are aware of it. If we notice suspicious activity, we will contact you by text, email, phone or mail to confirm activity on the account.
To report fraud, contact the following: Credit Card Fraud — Contact the number on the back of your card. Other types of fraud including ACH, CitiBusiness® Online, checks and wires — Contact your Citibank representative. Use the “F” Word . Be prepared to state “fraud” — not “potential fraud” or similar as banks
For Citibank customers, this can mean falling prey to traps like phishing emails, SIM swaps, imposter phone calls, and more. In this guide, we’ll explain how Citibank scams work, the most common scams that Citibank customers face, and what to do if you become a victim.
If you suspect that you've been a victim of identity theft or fraud, call 1-800-374-9700 immediately. You can also forward any suspicions e-mails to spoof@citi.com. For additional tips, and information on fraud, visit our Security center.
If you suspect any fraudulent activities or have become a victim of credit card fraud, contact your card issuer immediately. Here, we’ll discuss the basics of credit card fraud and what you can do to protect yourself.
Please report suspicious e-mails or phishing to spoof@citi.com. To report issues, complaints or questions about banking accounts, cards, fraud, ATMs, or malware via please contact us at 1-800-248-4226 , 1-800-945-0258 TDD/TTY (Banking) or 1-800-950-5114 , 1-800-325-2865 TDD/TTY (Citi Cards).
The lawsuit argues that New York customers lost millions of dollars — in some cases their entire lifesavings — to scammers and hackers because of Citi’s weak security and anti-fraud measures.
Fraud Early Warning If we notice any unusual activity related to your account, we may alert you of the activities. Learn More