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If you're still in the subway, go to a station agent for help. If not, you can file a claim with the MTA Lost & Found. Here are step-by-step instructions for what to do if you lost a personal item on the subway. If you lost a MetroCard, see our instructions specifically for that.
This detailed beginner's guide with lots of pictures breaks down everything you need to know about using the subway. You'll learn how to read the subway map, properly differentiate between the many subway services, and identify the correct trains and platforms.
If you need help outside of a subway station, there are plenty of ways to contact us. Use our self-service feedback tool to report a problem or make a suggestion. You can also reach us by phone or by mail. You can also reach us on WhatsApp, or DM us on Twitter at @NYCTSubway, @NYCTBus, @LIRR, or @MetroNorth.
You can also visit a Customer Service Center in a subway station. If you do need help or are having trouble filing a claim online, you can visit the Customer Service Center. For customers who are non-English-speaking or have limited English proficiency, interpreter services are available free of charge. Online services.
Read on to learn how to buy a MetroCard or use the new OMNY payment system, how to navigate New York’s massive subway system without getting lost, what the different subway fare options are, and how to get subway directions.
If you need some help to plan your subway trips, the TripPlanner tool is made for you. Enter the starting point and the point of arrival and it will tell you what to do! New York City’s subway schedule is extremely flexible: it never stops and runs 24 hours a day! In other words, if you go out late at night, you can return to the hotel at any ...
Navigate your trip. Get the official MTA apps. Sign up for real-time service alerts. Subscribe to the Weekender newsletter. Latest news. September 27, 2024 12:00 pm. Subway and rail service changes: September 27-30, 2024. September 24, 2024 9:00 am. MTA Open Data Challenge. September 24, 2024 8:30 am.
A New Yorker's ultimate guide to the New York City subway answering FAQs about how to ride the NYC subway in a New York City public transit guide for tourists. Includes insider tips for NYC subway, NYC subway etiquette, the best New York subway apps, & h.
This site has the official subway maps, line maps, train and station information, MTA Twitter Feed, MTA contact information, Metrocards, subway safety and popular tourist destinations.
The New York City Subway is a rapid transit system in the New York City boroughs of Manhattan, Brooklyn, Queens, and the Bronx. It is owned by the government of New York City and leased to the New York City Transit Authority, [14] an affiliate agency of the state-run Metropolitan Transportation Authority (MTA). [15]