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A cigar enthusiast shares his experience of ordering Perdomo cigars from Thompson Cigar and getting a replacement order for damaged products. He praises their customer service and fast shipping, but also mentions the spam emails he received.
Users share their opinions and experiences on a mail offer from Thompson Cigars, a company that sells cigars, humidors, lighters and cutters. Some praise the deal, some warn about the quality and customer service, and some compare with other brands.
The full story is that prior to the STG buyout, Thompson was incredibly predatory, saturating clients with ads and making canceling clubs or recurring orders harder than quitting a gym. STG looked at the numbers and saw a thriving club business and bought them out. What they didn't see was how those numbers got there and the ill will it caused.
Thompson is like the Columbia House of the cigar industry, and if you get the reference it probably hurt to get out of bed this morning! Yes, there are a litany of complaints against them for automatically signing people up for a subscription when they placed a one-time order for a few cigars .
I made an order with Thompson cigars a few months back, and received close to 10 calls from them within the week that I had placed and received my order. When I answered on their final call and told the person on the other end of the line to stop calling me and leaving messages about singing me up for the automatic crap the phone operator said ...
I saw a ad in a mailer for 20 cigars a lighter cutter and a humidor. This is what got me into cigars a few months ago. One cigar in the original order I liked so much I bought a box. Victor Sinclair double maduro. Couldn't find them anywhere else but Thompson cigars. No issues with ordering.
If I had to really dig for problems, one time I ordered a five-pack of corona gordas, and they sent me the exact same cigar, but in the Churchill vitola. As it was the same cigar, just bigger, I couldn't really complain, and if I really wanted to complain, I could just smoke the first 5.58" of the cigar and pitch the last 1.5".
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I noticed that for the past five months since placing my first order with Thompson Cigars I've been charged 14.95 monthly to my credit card under the business name THOMPSON CO TOTALVALP. I do not remember ever signing up for this monthly charge and it looks like it is a charge attached to some rewards program.