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If you have money order related questions, please email the Accounting Help Desk or call 1-866-974-2733. Hours of Operation Monday–Friday: 8 AM–8 PM ET
Take your money order receipt to any Post Office location. Talk to a retail associate at the counter to start a Money Order Inquiry. After starting the inquiry, you will be able to check the status of your money order and inquiry progress by visiting the Money Orders Application.
File an inquiry about a money order any time after purchase as follows: You can get a copy of a cashed money order or request a refund as follows: File the inquiry at any Post Office. Use one form for each money order.
USPS Money Orders . If you used a USPS money order, you can visit a post office and fill out a Money Order Inquiry. You can also check the status of the money order online. To complete either form, you need the receipt from your original purchase showing the money order number, amount, and information about the post office you purchased from.
You can check on the payment status of a United States Postal Service money order in a variety of ways. You can visit the post office in person, input the money order serial number into their online system, call the phone inquiry system, make a mail inquiry or send a status update request via email.
USPS.com FAQs
If the money order seems suspicious, call the U.S. Postal Service Money Order Verification System at 866-459-7822. Provide this information to local banks and retailers, as they also receive Postal Service money orders for cashing.
To submit a money order inquiry or to report a lost or stolen money order, customers must submit a PS Form 6401, Money Order Inquiry, at a Post Office. Employees who handle money order transactions and suspect fraud should call the Postal Inspection Service at 877-876-2455.
Find answers to your questions about money orders from USPS, such as how to buy, use, verify, cash, and track them online.
For instance, the USPS requires customers to complete form 6401 and pay a small fee to track a money order. Western Union also requires customers to complete a form and your bank or credit union might as well.