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2. Consumer relationship system - Wikipedia

   en.wikipedia.org/wiki/Consumer_relationship_system

   Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers. Current consumer relationship systems integrate the software with telephone and call recording systems as well as with corporate systems for input and reporting ...

3. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

4. Software testing - Wikipedia

   en.wikipedia.org/wiki/Software_testing

   e. TestingCup – Polish Championship in Software Testing, Katowice, May 2016. Software testing is the act of checking whether software satisfies expectations. Software testing can provide objective, independent information about the quality of software and the risk of its failure to a user or sponsor. [1] Software testing can determine the ...

5. Software reliability testing - Wikipedia

   en.wikipedia.org/wiki/Software_reliability_testing

   Software reliability is the probability that software will work properly in a specified environment and for a given amount of time. Using the following formula, the probability of failure is calculated by testing a sample of all available input states. Mean Time Between Failure (MTBF)=Mean Time To Failure (MTTF)+ Mean Time To Repair (MTTR ...

6. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   eCRM can be defined as activities to manage customer relationships by using the Internet, web browsers or other electronic touch points . The challenge hereby is to offer communication and information on the right topic, in the right amount, and at the right time that fits the customer's specific needs.

7. SAP CRM - Wikipedia

   en.wikipedia.org/wiki/SAP_CRM

   The SAP CRM applications were initially integrated on-premises customer relationship management ( CRM) software manufactured by SAP SE which targeted business software requirements for marketing, sales and service for midsize and large organizations in all industries and sectors. The first SAP CRM release 2.0 has been made generally available ...