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Crew Resource Management (CRM) is the effective use of all available resources for flight crew personnel to assure a safe and efficient operation, reducing error, avoiding stress and increasing efficiency.
Crew resource management or cockpit resource management (CRM) [1] [2] is a set of training procedures for use in environments where human error can have devastating effects. CRM is primarily used for improving aviation safety and focuses on interpersonal communication, leadership, and decision making in aircraft cockpits.
As CRM training programs evolved to include flight attendants, maintenance personnel and others, the phrase Crew Resource Management has been adopted. As used in this AC, CRM refers to the effective use of all available resources: human resources, hardware, and information.
Crew resource management’s key purpose is management of human errors. CRM has also been called cockpit resource management, and this set of training procedures is finding applications in other industries such as firefighting, health care, and maintenance fields.
More specifically, CRM is the process used by crew members to identify existing and potential threats and to develop, communicate, and implement plans and actions to avoid or mitigate perceived threats. Using CRM methods, airplane crews can avoid, manage, and mitigate human errors.
Crew Resource Management (CRM) is the process of coordinated action among flight and ground crew members to enable effective interactions.
philosophy of crew resource management and the implementation of crew resource management (CRM training). There is general agreement within the aviation community regarding the principles underlying CRM. Most agree on key CRM concepts and the need to focus on crew skills and performance.
Crew resource management focuses on strong decision-making skills, problem solving techniques, and effective teamwork to improve the safety culture within a flight. Whether on a military transport, in an airline cockpit, or within a general aviation context, it aims to avoid error at all stages of flight and increase efficient operation.
Crew resource management (CRM) is a set of specialized crew training procedures designed to reduce the catastrophic consequences of human factors and improve flight safety. CRM focuses on interpersonal communication, leadership, and decision-making among crew members. Research of CRM began with the National Transportation Safety Board’s (NTSB ...
Crew Resource Management (CRM) is the incorporation of team management concepts in flight operations. It focuses on communication and interactions among pilots, flight attendants, operations personnel, maintenance personnel, air traffic controllers, flight service stations, and others.