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To contact Etsy’s customer service, select the Contact support button and we can help you with account, shop, or purchasing issues. We’ll connect you with the type of support that’s the best fit for your specific question: chat, phone, or email.
How to Contact Etsy Support. How to Report an Item or Shop. How to Reinstate Your Suspended Account. How to Report Intellectual Property Infringement. Why Was My Notice of Infringement Rejected? Reporting Security Bugs. Contacting Etsy.
Contact Etsy Support. Read our Policies. Get the ins and outs of buying and selling on Etsy. Check out the Etsy Journal. Explore ideas and inspiration for creative living. See how you're protected. Find out more about safety and security in our marketplace.
The simplest way to contact Etsy is the online Help Center, which lets you chat or send an email. You can also request a phone call from Etsy to get help with buying or selling issues.
While Etsy doesn’t have a customer service line, you can get in touch with them through their website. They’re available 24/7 by chat, or you can send them a message for a more detailed and specific issue.
Quick answer. If you need help with your order: Choose your order. If the order's maximum estimated delivery date has passed, and you've contacted the seller for help more than 48 hours ago, choose Open a case so Etsy can help you.
Shop confidently with Etsy's Purchase Protection program. Get a full refund if your item isn't as described, arrives damaged or late, or doesn't arrive at all*.
We have significantly expanded our live chat support in recent years, and we’ll continue to dedicate more resources to this feature. Additionally, as we increase the size of our support team, we intend to continue to reduce response times for users who write in via email to connect within 24 hours.
There are three ways to contact Etsy support, including email, live chat, and a phone callback. Each of the options is available to both buyers and sellers, but not at all times. The options will vary depending on the time of day and what problem you’ve indicated you need help with.
Suppose that you have a problem with your Etsy account. Or maybe you need help with a transaction. In either case, you can send a message to Etsy Support right.