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If you move or change your address, you may request a replacement card through the website at www.USDirectExpress.com or through the mobile app or call the Direct Express ® card toll free Customer Service Department number on the back of your card. You will need to separately notify the federal paying agency about your new address.
For all questions related to the Direct Express ® card, cardholders should call: Customer Service 1-888-741-1115. Hearing impaired 1-866-569-0447.
All you need is your Direct Express® card, a valid photo ID, and PIN. There are restrictions on cash limits that can be received through this option. This optional service is available in the U.S. and Puerto Rico.
If your Direct Express® Card is lost or stolen, you may request a replacement card through the website at web.usdirectexpress.com or through the mobile app. Or, immediately call the Direct Express® card toll free Customer Service Department number on the back of your card.
The Direct Express® Debit MasterCard®. A safer, more convenient way to receive federal benefits. Use Direct Express® on the go. The Direct Express® Debit MasterCard® card is issued by Comerica Bank, pursuant to a license by MasterCard® International Incorporated.
Contact the Direct Express® team for help. You can call, use self-help online, or write us.
We handle calls related to. Reporting lost or stolen cards. Balance inquiries. PIN changes. Transaction history requests. Registering a complaint about a card issue. Questions about card usage. Questions about international card usage.
How It Works. 01. Make Purchases and Get Cash Back at Stores. Present your card when paying for an item. The cashier will ask for your signature or for you to enter your PIN. Use your card at the checkout and follow the prompts on the screen. There is no fee to get cash back with purchase at participating merchants.
Register for a Direct Express® account quickly and easily on the website or in the mobile app.
FAQ. The Direct Express® Debit MasterCard® card is issued by Comerica Bank, pursuant to a license by MasterCard® International Incorporated. MasterCard® and the MasterCard® Brand Mark are registered trade marks of MasterCard® International Incorporated.